CONTACT & FAQ

SET SAIL WITH US!

Whether you're planning a private event, a sunset cruise, or an unforgettable day on the water, we're here to make it happen. Get in touch to book your experience or ask any questions—let’s cruise!

EMAIL

blcbookings@blacklabelcruises.com.au

CUSTOMER SUPPORT

+61 418 937 610

ADDRESS

Barrack Street Elizabeth Quay Perth WA

FOLLOW US..

PERTH SWAN RIVER CRUISES LOCATION

Barrack Street Jetty, 1, Perth WA 6000, Australia

 

BROOME SUNSET CRUISES LOCATION

Shop 3 10 Carnarvon Street Broome WA 6725

 

FREQUENTLY ASKED QUESTIONS

TICKETS & BOOKINGS

  • You can purchase tickets for all Black Label events on our Events Page or by clicking the Get Tickets button on our homepage.

  • Your e-ticket is automatically sent to the email address used during checkout. If you don’t see it within 24 hours, check your spam/junk folder.

    Still no ticket? Contact us at bookings@blacklabelcruises.com.au for assistance.

  • Of course! Here’s how you can reach us:


    📧 Email: bookings@blacklabelcruises.com.au
    📞 Call: 08 9185 6666 (Monday to Friday, 9 AM – 5 PM)


    💬 Use our Contact Page anytime.

  • We have a strict no-refund policy, so please double-check your booking details before purchasing. However, if you have any concerns, contact us, and we’ll do our best to assist.

  • Yes! We specialize in birthdays, corporate events, and more. Custom packages are available, but some T&Cs apply, including dress code and behavior expectations.

    Contact us at info@blacklabelcruises.com.au to plan your special event.

  • Yes! Give the gift of an unforgettable experience. Purchase a gift voucher here.

EVENT & CRUISE DETAILS

  • Boarding opens 30 minutes before the event start time. Arriving early ensures a smooth check-in process and avoids delays.

  • We operate from two stunning locations:
    📍 Perth Swan River Cruises – Barrack Street Jetty, 1, Perth WA 6000


    📍 Broome Sunset Cruises – Shop 3, 10 Carnarvon Street, Broome WA 6725

  • Each cruise varies in duration. Please check your booking confirmation email or the event listing on our website for specific details.

  • Expect a lively atmosphere with our top DJs spinning a mix of all genres to suit the mood of your event.

  • We provide premium food and beverage packages on board. If you have specific requests or dietary requirements, please contact us in advance to discuss available options.

  • Lost an item? No problem! Email info@blacklabelcruises.com.au, and we’ll do our best to locate it for you.